Terms of Service

Effective Date: 03/02/2025

Welcome to Lunalia! By using our website, purchasing products, or engaging with our services, you agree to comply with the following terms and conditions. Please read them carefully.

  1. Acceptance of Terms

By accessing or using Lunalia's website, you agree to be bound by these Terms of Service, our Privacy Policy, and any other applicable policies. If you do not agree to these terms, please refrain from using our services.

  1. Products and Services

Product Availability: While we strive to maintain accurate inventory, Lunalia does not guarantee the availability of all products at all times. We reserve the right to modify or discontinue products without notice.

Product Descriptions: We make every effort to provide accurate descriptions and images of products. However, Lunalia does not guarantee that the information is error-free, complete, or up-to-date.

  1. Orders and Payment

Order Confirmation: Once your order is placed, you will receive an order confirmation email. This is not a guarantee of product availability or pricing.

Payment: All payments must be made in full before processing orders. Lunalia accepts various payment methods, including major credit cards and PayPal. You agree to provide accurate payment information and ensure sufficient funds are available.

Pricing: Prices listed on our website are in AUD (Australian Dollars), unless otherwise specified. We reserve the right to change prices at any time without prior notice.

  1. Shipping and Delivery

Standard Shipping: Standard delivery takes 5–7 business days within Australia.

Express Shipping: If you choose Express Delivery, it will be processed within 1 business day for delivery within 2–3 business days.

Delivery Areas: We currently deliver within Australia, and we plan to expand to other countries, including the United Kingdom, in the future.

Shipping Issues: Lunalia is not responsible for delays caused by third-party couriers. If your order is delayed, please contact the courier service directly.

  1. Returns and Refunds

Returns: Please refer to our Return and Refund Policy for full details on how to return items and request a refund.

Refunds: Refunds are processed in accordance with our Return Policy and will be issued to the original payment method.

  1. User Conduct

By using Lunalia’s website, you agree to:

  • Not engage in any illegal, fraudulent, or harmful activities.

  • Not use the website to transmit harmful or offensive content, including malware or viruses.

  • Respect the intellectual property rights of Lunalia and other users.

  1. Account Registration and Security

Account Creation: You may be required to create an account to place orders or access certain features. You agree to provide accurate, current, and complete information during registration and keep your account details up-to-date.

Account Responsibility: You are responsible for maintaining the confidentiality of your account and password. Any activity under your account is your responsibility.

  1. Privacy and Data Protection

Personal Data: Lunalia is committed to protecting your privacy. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

  1. Limitation of Liability

Lunalia is not liable for any damages or losses arising from the use of our website or products, including indirect, incidental, or consequential damages, to the extent permitted by law.

  1. Amendments to Terms

Lunalia reserves the right to amend or update these Terms of Service at any time. Any changes will be posted on this page with the updated date. It is your responsibility to review these terms periodically.

  1. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes will be resolved in the courts located in Australia.

  1. Contact Us

For any questions or concerns regarding our Terms of Service, please contact us from the Contact Us page.